Company Policy & Terms
When you place an order with Great Western Printing Inc., you agree to the following terms and conditions. For your protection, please make sure you read all our policies before placing an order.
Turnaround time begins ONLY when:
1) Full payment has been placed with the order
2) You have provided all the necessary specifications for the job
3) All files have been correctly submitted
4) You have approved a proof, making sure all copy and colors are correct, authorizing us to proceed with production
Generally, a soft proof will be forwarded to you within one to two business days after order placement. (Depending on complexity or integrity). If your submission of files delays proofing, Great Western Printing, Inc. is under no obligation to expedite print production. In this case, late proof delivery will not be considered grounds for job cancellation.
If a delay is caused by technical difficulty, rush fees will be waived or refunded, however technical difficulty will not be grounds for job cancellation. If you cannot use the material due to a missed deadline, which must be specified with order placement, a credit will be issued. Refunds will not be issued with the exception of rush fees.
Great Western Printing, Inc. is not liable for any delay caused by Federal Express, UPS, or any other commercial shipping service.
Some of Great Western Printing’s low cost pricing is based upon you submitting print-ready files. If you need help in creating GREAT designs that are print-ready, send your project ideas to: email@example.com
Great Western Printing, Inc. also offers you the option of converting your non-print-ready files to formats that will work for acceptable printing results. Some files are not acceptable.
In our printing estimates and online prices we will include:
· One online proof
· Access to our FTP site for transfer of large digital files
· Set-up of print-ready digital files for the press
· Experimental or preliminary work performed at the customer’s request will be charged at the rate of $60.00 per hour
· Customer alterations include any work performed in addition to original job specifications. All such work will be charged at a rate of $60.00 per hour (minimum $15.00).
Proofing, Color Matching & Print Quality
Great Western Printing, Inc. does not guarantee color matching or ink density on jpg or pdf screen proofs. Screen proofs will predict text accuracy image proportion and placement, but not color or density. Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color and the completed job is to be expected. When variations of this nature occur, it will be considered acceptable performance.
A digital color proof is for reasonable likeness to the final printed piece. While a digital proof is 80% to 90% accurate to predict color, dot placement and screen pattern, a reasonable variation between the digital proof and the final printed piece is to be expected. When variations of this nature occur it will be considered acceptable. Press proofs are available at additional cost and terms.
Any press time lost or alterations made because of the customer’s delay or change of mind will be charged at Great Western Printing’s normal rate.
Please provide high-resolution images suited to the offset printing process. Great Western Printing is not liable for images printing as bitmaps caused by customer’s providing low-resolution images or incorrectly built files.
Customer must provide all 4-color printing images in CMYK format. Great Western Printing, Inc. is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.
Trapping is a design function. We will set trapping if we design your document or if requested on quotes to do it for you. Otherwise Great Western Printing will assume you have trapped the file correctly. Incorrect trapping will not be grounds for a re-do or cancellation unless we have set trapping.
Great Western Printing will respect gradient density of each color in duo-tones; we are not liable for the final appearance of the duo-tones unless a press proof is ordered.
NOTE: Text created in Photoshop may print pixilated or bitmapped. In such instances, Great Western Printing will not be held liable for bitmapped text. To avoid this problem it is best to use a program such as QuarkXPress, Adobe Illustrator or InDesign to create text. Ordering a digital proof will help predict if bitmapped text is a potential problem.
Full color jobs that contain large solid areas of black ink should have the black setup as CMYK black. Great Western Printing will not be liable for printing a consistent rich black solid if you have not set it up this way. Please call if not sure.
All reprint requests for either defective printing or insufficient quantity must be submitted in writing and within five (5) business days of receipt of merchandise.
The outer 1/8” edge of the artwork is considered to be the gutter, a “safety area” that is utilized for cutting. No important images or text should be placed within this area, although 1/8” is the minimum, we strongly recommend you use 5/16”.
Additional charges may be incurred on certain pieces if the lead edge safety area is not at least 5/16” (eg: letterhead, envelopes, postcards).
We are happy to ship to you anywhere around the world. Please provide us the correct shipping address, along with the quantity and product type you wish to order. We will let you know the shipping cost. Please note that some services are not available in all countries unless otherwise specified, the price quoted is for a single shipment, without storage. F.O.B. Great Western Printing. Proposals are based on uninterrupted delivery of the complete order. If the specifications state otherwise Great Western Printing will charge accordingly at current rates. Charges for delivery of materials and supplies from the client to Great Western Printing, or from the client’s representative to Great Western Printing are not included in the quotation unless specified. Title for finished work passes to the client upon delivery to the carrier at shipping point, or upon mailing of invoices for the finished work or its segments, which ever occurs first. Damage, lost, delays or broken packages by third parties or shipping companies will not be Great Western Printing’s responsibility. Additional insurance coverage may be obtained for shipping if it is requested in writing and if the client pays the premium to Great Western Printing, Inc.
Privacy and Security
Information collected for order processing or from inquiries is not shared with any other company. Your information is used only to contact you when necessary. Credit card information is only used to bill you for products and services you ordered. Our secure shopping cart uses the latest secure server technology to help protect your purchase. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times, and is considered to be safe or safer than giving your information over the phones or to stores. Should fraudulent use occur, most credit cards have a zero liability policy for Internet use and limit your liability.
Terms and Conditions, Cancellations, Late Fees and Refund Policy
Great Western Printing, Inc. accepts PayPal, Visa, MasterCard, Discover and American Express.
All sales are final, no refunds are available on orders unless no files have been sent to press or requested the same business day. On orders that work has not started a $25.00 processing fee will be charged. Client will be liable for all pre-press work done on digital files in addition to the cancellation fee. Unless otherwise agreed, the client will pay all transmission charges. Great Western Printing is not responsible for any errors, omissions, or extra costs resulting from faults in the transmission.
Late fees are charged from the date of invoice at the rate of 1.5% per month (18% per annum) on any unpaid balance due. If past due amount exceeds 90 days, your account will be forwarded to our collection agency and any costs incurred to collect the debt will be charged to you and will be your responsibility to pay in full.
The client recognizes that because the subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not assure a right to reproduce. The client warrants that the subject matter to be printed is not copyrighted by a third party. The client further warrants that no copyright notice has been removed from any material used in preparing the printed material for production. The client agrees to indemnify and hold Great Western Printing harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided for the product.
Economic or Personal Rights
The client also warrants that the work does not contain anything that is libelous, scandalous, or anything that threatens anyone’s right to privacy or other economic or personal rights. The client will at the clients sole expense, promptly and thoroughly defend Great Western Printing, Inc. in all legal actions on these grounds as long as Great Western Printing, Inc. promptly notifies the client of the legal action and gives the client reasonable notice to undertake and conduct a defense. Great Western Printing, Inc. reserves the right to refuse to print anything they deem illegal, improper, scandalous, libelous, or infringing upon copyright law.
Disclaimer of Implied Warranties
Great Western Printing warrants only that the work will conform to the description contained in the purchase order. Great Western Printing’s maximum liability, whether by contract, negligence or otherwise will not exceed that amount specified in the contract. Under no circumstances will Great Western Printing be liable for consequential individual or specific damages.
Liability: Disclaimer of Expressed Warranties
Great Western Printing warrants that the work is as described in the purchase order. The client understands that all sketches, dummies, copy, and preparatory work shown to the client are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
All amounts due for taxes and assessments are the responsibility of the client. No tax exemption will be granted unless the customers’ “exemption certificate” or other official proof of exemption accompanies a purchase order. If after the client pays the invoice, it is determined that more tax is due, the client must promptly remit the required taxes to the taxing authority, or immediately reimburse Great Western Printing for any additional taxes paid.
Over-runs or Under-runs
Over-runs or under-runs will not exceed 10%. Great Western Printing will bill for actual quantity delivered within this tolerance. If the client requires a quantity guarantee, it must be stated at time of quotation.
Great Western Printing will retain intermediate materials until the client has accepted the related end product. If requested by the client, the intermediate materials can be stored for an additional period for an additional charge. Great Western Printing will not be liable for any loss or damage to any stored material beyond what is recoverable by the supplier’s insurance coverage